Avaya - Communications Applications

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Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities.

Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.

Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased.

Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.

Avaya Aura™ Communication Manager

This key component of Avaya Aura provides an open, extensible IP Telephony platform. It offers more than 700 PBX features, high reliability and scalability, and advanced features for workforce productivity and mobility. Built-in capabilities include conferencing and contact center applications. A wide range of servers, gateways, analog, digital, and IP-based communication devices is supported.

Avaya Aura™ Communication Manager Branch

This set of Communication Manager features is optimized for enterprises with branch locations such as retail stores, banks, insurance offices, government offices, healthcare clinics, K-12 schools and more. These capabilities facilitate collaboration and mobility among branch offices. They meet the need for low-cost deployment, easy migration, centralized management of thousands of locations, and enterprise-wide SIP networking.

Avaya Aura™ Session Manager

Session Manager enables a distributed system featuring multi-vendor integration, centralized dial plans and user profiles, easier centralized SIP trunking, easier “on-net” call routing, and enhanced scalability and security. This architectural flexibility allows enterprises to significantly reduce telecommunications and management costs, lower their total cost of ownership, and increase agility by providing rapid deployment to various users and locations.
Avaya Aura™ SIP Enablement Services
This application provides connectivity, integration, and a smooth migration path to SIP-based communications. As a result, enterprises can deploy SIP telephony alongside existing analog, digital (DCP), and IP telephones. Multi-vendor telephony can be integrated for greater collaboration and productivity. The software is centrally managed and supports SIP trunking, SIP stations, Presence, instant messaging, and other SIP-based applications.

Avaya Aura™ System Manager

This common management platform is based on Service Oriented Architecture (SOA) and helps to reduce system management complexity. It provides centralized management functions for provisioning and administration. Its extensibility lets customers expand management capabilities over time to include additional products, applications and vendor solutions under one common management umbrella.

Avaya Aura™ Communication Manager Messaging

Integrated voice mail for Communication Manager is provided by leveraging the Avaya S8500 servers. This application provides call answering and messaging capabilities that lets a user manage messages on a PC, add a voicemail component to a text message, and listen to text messages over the phone.

Avaya Aura™ Application Enablement Services

A set of enhanced telephony APIs, protocols, and web services are available to developers. These capabilities support access to the powerful call processing, media, and administrative features available in Communication Manager. They enable off-the-shelf and custom integration with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of Call Center, Call Recording and Click-to-Dial applications.

Avaya Aura™ Presence Services

This product provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue, or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better.

Avaya Integrated Management

This product offers a comprehensive set of applications designed to simplify system administration, provisioning, and network management, including fault and performance management. It helps enterprises to manage thousands of branch locations centrally and to improve network uptime.

Avaya Aura™ Media Services

The Media Services software gateway helps businesses using H.323 IP or SIP phones and trunks to avoid the cost of purchasing gateway hardware. For connectivity outside the enterprise, Media Services is compatible with external SIP service provider trunks. Built on proven VoIP media gateway technology, Media Services enables a true one-box deployment of Avaya Aura.

Avaya Aura™ System Platform

System Platform technology delivers simplified deployment of Unified Communications and Contact Center applications. This framework leverages virtualization technology, pre-defined templates, common installation, licensing, and support infrastructure.